Quality Assurance Technician
The QA Technician: develops and implements detailed, technical quality guidelines, performance standards, and specifications for assigned product categories; evaluates samples to ensure compliance with these requirements; interfaces with vendors, buyers, QC Inspection, and others; and monitors, investigates, and resolves negative customer feedback.
ESSENTIAL JOB FUNCTIONS
Ensure all aspects of quality assurance for the assigned product categories are completed.
Share category expertise with QA colleagues who handle other product categories.
Develop and implement detailed, technical quality guidelines, performance standards, and specifications (collectively, “requirements”) for assigned product categories.
Communicate requirements to vendors, buyers, and others.
Train QC Inspection staff on requirements.
Monitor new purchase orders and take appropriate action.
Evaluate samples to determine compliance with requirements. Capture evaluation results in system, and communicate to affected parties.
Implement and manages any necessary 3rd-party testing programs.
Create “inspection packets” for “Overseas Inspections” (“OSI’s”) containing product information, inspection criteria, etc. Receive and reviews Inspection Reports.
Follow up on excessive customer returns, negative customer contacts, negative on-line product reviews, and incoming receipt QC problems. Investigate root causes and implement corrective action. Interact with vendors, buyers, and warehouse QC personnel to resolve problems and prevent their reoccurrence.
Perform other duties as assigned by manager
QUALIFICATIONS / KNOWLEDGE, SKILLS & ABILITIES
- Bachelor’s degree or equivalent experience in a related field.
- Two+ years related experience in technical design and/or quality assurance.
- Strong written and verbal communication skills
- Working knowledge of the Microsoft Office Suite
CAREER PATHTechnical Designer; Quality Assurance Supervisor
- 401(k) match, Health, Dental, Vision, Life insurance, Paid Time Off
- Team member discount
- Casual dress, 7 days/week
- On-site cafeteria