Call Center Training Specialist

Bowling Green, Kentucky, United States · Customer Operations · 00604

Description

OVERVIEW

The Call Center Training Specialist is the first point of contact for new call center team members and must lead by example to set a professional standard for Team Members to model. The trainer provides learning and development opportunities for team members, supports training programs for sales and support departments, partners with business unit to identify training and development needs, proposes solutions, and implements training programs to achieve business results.

ESSENTIAL JOB FUNCTIONS

Needs Analysis

Administration

Requirements

QUALIFICATIONS / KNOWLEDGE, SKILLS & ABILITIES

Benefits

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